Starter
Fresh graduates & first moves
- ATS-compliant CV rewrite
- Role-targeted cover letter
- Keyword map for your target role
- Two revision rounds
Communication Specialist · Trainer & Consultant
The difference between “applied” and “hired” is preparation.
Career Prep Connect Consultancy gets you the interview, wins the room, and connects you to the employer — then trains teams to deliver service customers talk about.
Career PreparationProfessional Development Employer–Employee Link-Up Services Customer Service & Experience Professional Writing & Editing
- 0Core service lines
- 0Verified client reviews
- 0Typical CV turnaround
- 0Recruiter you face
Four service lines. One outcome: you, chosen.
Each service below opens into two full pages — what it is, and exactly how we deliver it.
Service I
Professional Job Application & Career Services
ATS-compliant CVs, cover letter writing, LinkedIn revamp, career guidance, interview coaching and mock assessments, personal branding, speech writing and public speaking skills.
Explore 2 pages →
Service II
Employer–Employee Link-Up Services
Connecting job seekers and professionals with potential employers and employment opportunities — matched, prepared and introduced.
Explore 2 pages →
Service III
Customer Service Management & Professional Development
Training and consultancy in customer service management, customer care and client relations, professional communication, workplace etiquette and effective communication skills.
Explore 2 pages →
Service IV
Professional Writing, Editing & Proofreading
Editing and proof-reading of academic, business, professional and corporate documents — clarity, structure and correctness.
Explore 2 pages →Service IPage 1 of 2
Professional job application & career services
You are not unqualified. You are unread.
Most rejections are not decisions about you. They are decisions made by software in under a second — a keyword that was missing, a heading it could not parse, a bullet that described a duty instead of a result. Fix the document and the conversation finally starts.
We rebuild your application the way a recruiter actually reads it: keyword-aligned for the role, scannable in seven seconds, and written in the language of evidence — numbers, scope, outcomes. Then we coach you to defend every line of it in the interview.
- ATS-compliant CVs — parseable structure, role-specific keywords, no tables or graphics that break the scan.
- Cover letter writing — tailored to the posting, not a rewritten CV with a greeting.
- LinkedIn profile revamp — headline, about, experience and keywords that put you in recruiter searches.
- Career guidance — role targeting, gap strategy, salary positioning, next-step mapping.
- Interview coaching & mock assessments — behavioural and competency rounds, panel pressure, aptitude and psychometric prep.
- Personal branding — a clear, repeatable story of what you do and why it matters.
- Speech writing — keynotes, toasts, votes of thanks, conference and ceremony addresses.
- Public speaking skills — delivery, structure, voice control, handling nerves and Q&A.
Service IPage 2 of 2
Choose the depth. We do the work.
Every engagement starts with a conversation, ends with documents you can send today — and a rehearsal that makes them stick.
Professional
3–10 years' experience
- Everything in Starter
- Full LinkedIn profile revamp
- 60-minute interview coaching call
- One recorded mock interview + written feedback
- Career guidance roadmap
Executive
Managers, specialists, returners
- Everything in Professional
- Personal branding & positioning statement
- Two mock assessments (competency + panel)
- Salary negotiation prep
- Priority 48-hour turnaround
Voice & Stage
Speakers, presenters, ceremony hosts
- Speech writing to your brief and audience
- Structure, timing and cue script
- Public speaking coaching sessions
- Delivery practice with recorded playback
- Q&A and hostile-question handling
Beyond the document
Prepared for the panel, the podium and the pressure.
Documents win you the invitation; your voice wins the decision. Every coaching and speech engagement includes structured scripts, timed rehearsal and clear feedback you can apply immediately.
Our five-step process
- 1Discover
A free consultation to hear your target role, your history and your deadline.
- 2Extract
We pull out the evidence — metrics, scope, tools — you already had and never wrote down.
- 3Rebuild
Structure, keywords and impact language rewritten for the ATS and for the human.
- 4Rehearse
Mock interviews and assessments until your answers are short, specific and confident.
- 5Refine
Revision rounds until it reads like you — at your best.
Questions people ask before booking
Will my CV really get past the ATS?
We build to what applicant tracking systems can parse: clean structure, standard headings, no text boxes or columns in the scan path, and the keywords in the job advert mirrored in your language. We cannot guarantee any employer's outcome — no honest consultant can — but we remove the mechanical reasons applications disappear.
How long does it take?
Standard turnaround is 48–72 hours from our discovery call. Executive clients get a 48-hour priority slot. Same-day work is available on request and quoted separately.
Do you write it for me or with me?
With you. We interview you, then write. You must be able to defend every sentence in an interview, so nothing goes in that you cannot stand behind.
Can you help if I have a career gap?
Yes — gaps are a framing problem more often than a qualification problem. We build an honest, forward-looking narrative and a strategy for the question you know is coming.
Do you offer student and group rates?
Yes. Graduating classes, SACCOs, staff associations and corporate groups get bundled pricing. Ask us for a group quotation.
Service IIPage 1 of 2
Employer–employee link-up services · for job seekers
Stop applying into the void. Get introduced.
A portal application is a name in a queue. A warm introduction is a conversation. Our link-up service exists to convert your preparation into meetings with real employers and real opportunities.
We connect job seekers and professionals with potential employers and employment opportunities — not by blasting your CV everywhere, but by building your profile, matching it to live and pipeline openings, preparing you for the specific employer, and following through until there is an answer.
Profile building
Skills & role matching
Employer introductions
Application support
Interview preparation
Follow-up management
Offer & negotiation guidance
Who we connect
- Fresh graduates and interns
- Mid-career professionals changing sector
- Returning professionals after a gap
- Customer service and front-office talent
- Administration, sales and operations staff
- Supervisors, team leads and managers
- Skilled technical and specialist roles
- Contract and project-based professionals
Service IIPage 2 of 2
Employer–employee link-up services · for employers
Hire from a pool that is already prepared.
The cost of a bad hire is not the salary. It is the four months of lost output, the retraining, the customers who noticed. We hand you candidates whose documents are accurate, whose references are checked and who have been briefed on your business before they walk in.
- Requirement briefing — we clarify the real job, not just the job title.
- Sourcing & shortlisting — from our prepared candidate pool and targeted outreach.
- Document & reference verification — before they reach your inbox.
- Competency screening — communication, customer handling and attitude assessed, not assumed.
- Interview coordination — scheduling, reminders, candidate preparation.
- Post-placement follow-up — we stay in touch through the probation period.
Why employers work with us
Speed
Shortlists in days, not weeks — because the pool is already vetted and ready.
Retention
Prepared candidates know what the job actually is. Fewer surprises, fewer early exits.
Brand
Candidates who are treated well by your process talk about it — in both directions.
Support
Add onboarding and customer service training so the hire performs from week one.
Service IIIPage 1 of 2
Customer service management & professional development
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Service is the only advantage your competitor cannot copy.
Price can be matched. Product can be copied. Location can be outbid. How your people handle a difficult customer on a bad Tuesday cannot. That is a trained behaviour — and it is the behaviour customers remember and repeat.
We deliver training and consultancy that changes what your team actually does on the phone, at the counter and in the email — measurable, practical and built around your own customer situations.
Customer Service Management
Service standards, escalation paths, complaint handling frameworks, team supervision and performance tracking that turns “we try our best” into a documented standard.
Customer Care & Client Relations
Building rapport, reading the customer, service recovery when things go wrong, retention conversations and turning a resolved complaint into a loyal account.
Professional Communication
Written and spoken clarity — emails and letters that get acted on, phone manner, tone control, active listening and giving instructions people can follow.
Workplace Etiquette & Effective Communication Skills
Professional conduct, respect and boundaries, meetings that finish, handling difficult colleagues, cross-department communication and presenting yourself well.
Built for the teams that meet your customers
Retail & shopsBanks & SACCOs
Hospitality & hotelsClinics & hospitals
Contact centresInsurance
Logistics & field teamsSchools & institutions
Government officesNGOs & projects
Service IIIPage 2 of 2
A syllabus your people can use on Monday.
No theory-only days. Every module ends with practice, role-play and a commitment each participant makes in writing.
Service mindset & standards
- What “excellent service” means in your sector
- Setting and documenting service standards
- Own-your-outcome accountability
- Practice: writing a team service promise
Handling the customer
- First-contact resolution discipline
- Active listening and questioning
- Tone, pace and word choice on calls
- Practice: live role-play with your own cases
Complaints & service recovery
- De-escalation under pressure
- Apology, ownership, action, assurance
- Turning a complainant into an advocate
- Practice: the angry-customer simulation
Professional written communication
- Emails and letters that get a response
- Structure, brevity and tone
- Common grammar and courtesy errors
- Practice: rewriting your real correspondence
Workplace etiquette
- Conduct, respect and boundaries
- Meetings, punctuality and handovers
- Working across departments without friction
- Practice: difficult-conversation scripts
For supervisors & managers
- Coaching your team on service
- Observation, feedback and scorecards
- Escalation ownership
- Practice: running a service briefing
Practical facilitation
Built around real Kenyan customer scenarios — never generic lectures.
Every session combines live role-plays, custom workbooks, written participant commitments and a 30-day follow-up review so new service habits stick across your front desk, phone lines and teams.
What you receive
- Pre-training needs assessment
- Customised facilitation & materials
- Participant workbooks
- Role-play and skills practice
- Post-training assessment report
- Action plans per participant
- Certificates of participation
- Follow-up refresher call at 30 days
Measuring the impact
We agree the measures before the training, not after — so the results are yours to report.
0Typical drop in repeat complaints
0Faster first-contact resolution
0Participant confidence rating
Illustrative ranges from comparable engagements — targets agreed per client.
Before you book
How large can a group be?
For real practice we recommend 12–20 participants per facilitator. Larger groups are split into sessions or run with an additional facilitator.
Can you use our own customer cases?
We prefer it. Send us anonymised complaints, call recordings or difficult emails and we build the role-plays from them. That is what makes the training stick.
Do you train in-person outside Nairobi?
Yes — county-wide and regional delivery is available. Travel is quoted with the proposal.
Can individuals attend open sessions?
Yes. We run open cohorts for customer care and professional communication. Contact us for the next dates.
Service IVPage 1 of 2
Professional writing, editing & proofreading
Every document you send is a decision someone makes about you.
A proposal with typos reads as a business that cuts corners. A report nobody can follow reads as work nobody did. Editing is not decoration — it is the last thing standing between your expertise and being taken seriously.
We edit and proof-read academic, business, professional and corporate documents for clarity, structure, accuracy and correctness — while keeping your voice, your argument and your meaning entirely yours.
What we work on
AcademicProjects, theses, dissertations, journal articles, assignments, conference papers, abstracts and references.
BusinessProposals, business plans, bids and tenders, pitches, reports, company profiles and marketing copy.
ProfessionalCVs, cover letters, recommendation and reference letters, bios, portfolios and personal statements.
CorporatePolicy manuals, SOPs, annual reports, memos, minutes, board papers, newsletters and speeches.
Levels of service
- ProofreadingGrammar, spelling, punctuation, consistency and formatting. Nothing rewritten — nothing left wrong.
- CopyeditingSentence-level clarity, flow, tone and word choice, plus everything in proofreading.
- Substantive editingStructure, argument and organisation. We question the logic and rebuild the sequence.
- Rewriting & draftingFrom your notes, bullet points or a rough draft — a document written to brief and to standard.
Service IVPage 2 of 2
Handled like the confidential document it is.
Fixed quotes before we start, a named editor throughout, and your material never reused, shared or stored beyond the engagement.
Express
Short documents, tight deadlines
- Proofreading pass
- Formatting & consistency check
- Up to 10 pages
- 24–48 hour turnaround
- One revision round
Standard
Reports, proposals, projects
- Full copyediting + proofreading
- Structure and flow notes
- References & citation check
- Track changes + clean copy
- Two revision rounds
Deep
Theses, tenders, publications
- Substantive / developmental editing
- Chapter-level restructuring
- Argument and evidence review
- Style guide alignment (APA, MLA, Harvard, house style)
- Unlimited revisions within scope
How an editing job runs
- 1Send it
Share the document, the purpose, the audience and your deadline.
- 2Fixed quote
You get a price and a date before any work begins. No surprises.
- 3Edit & query
Tracked changes with margin queries on every significant decision.
- 4Deliver & revise
Clean copy, change log, and revision rounds until it is right.
Confidentiality
Non-disclosure agreements signed on request. Your unpublished research, tender pricing and internal documents are never reused as samples, never shown to other clients and never stored beyond the engagement window.
- NDA available before you send anything
- Named editor — no anonymous handoffs
- Original files returned or deleted on request
Editing questions
Will you write my academic work for me?
No. We edit, restructure, clarify and correct so that your own work meets the required standard. That is both the ethical position and the one that keeps you safe with your institution.
Which citation styles do you handle?
APA, MLA, Harvard, Chicago, Vancouver and institutional house styles. We align your in-text citations and reference list to the required standard.
Can you work with a tight deadline?
Yes. Rush handling is available and quoted per document. Tell us the real deadline in your first message and we will tell you honestly whether we can meet it.
How is pricing calculated?
By length, level of service and turnaround. Send the document and you will receive a fixed quote — usually within the hour during working time.
About usShort version
Who we are
A communication specialist consultancy that gets people hired, heard and served well.
Career Prep Connect Consultancy is a professional development and communication consultancy. We prepare people for work, connect job seekers with employers, train teams in customer service, and edit and proof-read the documents that decide outcomes.
We are led by a Communication Specialist, Trainer & Consultant. Our work is practical: documents that pass the filter, interviews you can walk into calmly, candidates who are ready on day one, service standards your customers can feel, and writing that is correct, clear and worth reading.
Building Skills. Improving Service. Creating Connections.
What we do
- Career preparation and job application services
- Employer–employee link-up services
- Customer service training and consultancy
- Professional writing, editing and proofreading
How we work
- One named consultant on your job, start to finish
- Fixed quotes and clear turnaround before we begin
- Honest advice — including when a match is weak
- Confidentiality on every document we touch
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Tell us the deadline. We'll tell you the plan.
Call, WhatsApp or send the form. Consultations are free and every enquiry gets a reply.
Call us0722 760 685+254 722 760 685
WhatsApp0722 760 685Fastest response
Emailinfo@careerprepconnect.co.kePlaceholder — replace
OfficeNairobi, KenyaPlaceholder — replace
Working hoursMon–Fri · 8:00am – 7:00pmSat · 9:00am – 4:00pm